Support
Email a person, get a person
Support is half the product here. When a restock is on the line, you need an answer in hours, not a ticket number and a bot reply.
The promise
ChannelSUPPORT@KELSOHQ.COM
First reply, business hoursUNDER 4 HOURS
First reply, otherwiseNEXT MORNING
Business hoursMON–FRI · 9AM–6PM ET
Who answersA HUMAN WHO BUILT IT
What we help with
- Setup and theme fitting, including code-level fixes for theme conflicts
- Migration from another back in stock app, including the CSV import
- Deliverability questions and send-log reviews
- Plan sizing, billing, and anything on your invoice
Faster answers
Two details speed everything up
Include your store URL and, if it's about a specific alert, the product or variant involved. Every send in Kelso has an audit trail, so with those two details we can usually trace the exact alert and tell you what happened instead of guessing.